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Post #753 – Sunday, May 1, 2016
Don’t Forget Your
There is an interesting phenomenon that I’ve noticed about where leaders
tend to direct their one-on-one coaching efforts.
Leaders often spend an inordinate amount of time focusing on the bottom
20% of their professionals, those I have crassly come to label your ‘energy
vampires.’ These are the members of your
team who seem to exhibit a consistent propensity to demand continual attention. These are also the colleagues who may never
prove to be able or willing to meet firm standards or ever accomplish what you
know they are capable of producing.
How do you detect an energy vampire? Posing that question to a group of leaders we
developed the following list. An energy
vampire is some professional who . . .
- blames others or uncontrollable circumstances for their
unacceptable performance or behavior;
- rarely executes on those promises made to the group;
- is usually defensive and never accepts personal
- is constantly disruptive, uncommunicative or disrespectful of
- is combative and creates conflict and tension within the team;
- may ask for yours and others’ opinions but regularly rejects
those views when given; and
- acts as though he or she were a victim.
Meanwhile, these same leaders will devote minimal coaching time or attention
to their best performers – that 20% at the top end who are contributing the
most to your group or your firm’s success.
Why does this pattern occur?
Your star performers appear, most often, to be self-sufficient so there
is this sense that you should just leave them well enough alone and let them
get things done. However you are missing
a couple of opportunities to contribute significant added-value to your
One, while you may assume that your stars are self-sufficient, we all
encounter frustrations and hurdles in our day to day work and efforts to
complete important projects. The degree
to which you can inquire, acknowledge and remove some of those frustrations can
make for a huge contribution.
Second, you may be failing to recognize that these diligent colleagues
welcome your deliberate feedback and appreciate being recognized. Time spent staying in contact with your stars
and helping them serve as a role model to others can serve to amplify their
performance and practices throughout your group.
Post #752 – Sunday, April 17, 2016
A Series of
As an honorary member with Leaders Excellence (leadersexcellence.com)
I am pleased to have been chosen as a presenter in their Live Webinar
can participate in our live video chat webinar leadership series which take
place in April, August, and December every year. After each live webinar session, a follow-up
reflection session will take place on the following day. After you have completed three sessions
(webinar + reflection), you will receive a certificate of completion issued by
Leaders Excellence at Harvard Square.
this time we have scheduled five leadership webinars:
Eight Insights to Help You Lead Like it Matters … Because it does!
Roxana Bahar Hewertson, President
& CEO at Highland Consulting Group and Former Adjunct Faculty Member at
Presentation Styles & Extemporaneous Delivery
Barbara Mink, Sr. Lecturer in
Management Communication at Cornell University
How Great Leaders Turn Rejection into Opportunity
Brett Berhoff, Founder at 17LXB and
Top Contributor at Harvard Business Review
How To Get Your Group Firing On All Cylinders
Patrick McKenna, Principal at
McKenna Associates and Internationally Recognized Author
The Development of Leadership Capability in Modern Organizations
David Lewin, Professor Emeritus of
UCLA Anderson School of Management at University of California, Los Angeles
If you are interested, kindly shoot me a note for dates and
Post #751 – Friday, April 1, 2016
Is Your Leadership
Style Emotionally Attractive?
Once in a while, I note a catchy phrase that
resonates and makes me reflect on my own experiences. For me, "Emotional Wake" is one such
phrase. In the book, Fierce Conversations, "emotional wake" is
defined as ". . . what you remember after I'm gone (perhaps when I’ve left
the room). What you feel. The aftermath, the aftertaste, the
We all know people who seem to be in a
constant state of grumpiness and irritability. As a leader, especially under stressful
circumstances, you may make an off-handed, somewhat negative comment, perhaps
unintentional, but capable of devastating someone who works with you. You may not even be cognizant of the impact
that your words have had. You quickly
forget the incident, but as is all too often the case, the recipient can recall
your precise words, verbatim. And long
after he or she has left your presence, they will still remember the negative
psychological experience that was created.
The converse is the ability to create
positive psychological experiences, or positive feelings; to bring out the best
in others, to inspire them, and to have them feel engaged. Think back of some
leader who consistently made you feel good about yourself, a leader who
inspired you to do your best work, a leader who motivated you to go the extra
mile . . . every day. Chances are, that
leader was an individual who left you with an emotional afterglow, not an
Effective leaders know that their emotions,
both negative and positive – are contagious. They know that what they say and
do can affect the people on their team and within the entire firm, for better
or for worse. So for example, how much
energy do you give off? In most instances your colleagues want to be around a
leader who emits a high level of energy. Energy is the intensity with which you
approach every idea, project and individual that you come into contact with. Every single thing you and I do has energy –
so it will either be vibrant or muted.
Take a moment to reflect on your leadership
style. Are you emotionally attractive?
Do you drive others' emotions in your
firm in the right direction? Are people
eager to give you their discretionary effort?
The answer to these questions can have a
profound impact on the quality of your working relationships and, ultimately,
on your group’s productivity and results.
Post #750 – March 21, 2016
An Innovative Approach To Innovation?
The other day I received
this message by way of email:
“Good day Patrick; I am
getting in touch on behalf of AI Magazine (Acquisition International - www.acquisition-intl.com)
to advise you that, following months of research
by our in-house awards team, Patrick McKenna has been named one of the Most
Innovative Accountancy Firms of 2016 - Canada.”
Now I’ll bet you didn’t know
I was an accounting firm, did you? And
neither did I! But do note that the
author of this communiqué articulates quite clearly “named one of” so there are probably many more innovators being
That said, the publication
representative goes on to assure me that:
“Here at AI we have
spent recent months assessing some of the most competitive, cutting-edge and
inventive accountancy firms from across the globe to establish those most
deserving of one of our prestigious awards.
Only 1 firm from Canada will be featured, ensuring that you stand out
from the crowd for services to clients.”
WOW! Am I impressed. So what do I do now? My new-found Fan Club Chairman has some
You are welcome to
announce this news publicly, however if you would like this news to reach our
108,500+ subscribers and our 40,000+ per month website visitors, we offer the
following packages for your consideration.
And what are these packages? Well, for £300 I get a “simple listing” within the
publication, plus a trophy and a logo for use in my marketing; or for £800 I
can upgrade my simple listing to a full-page in the magazine; or for £1400 I
can get a double-page spread and a front cover headline.
NOW THAT IS INNOVATIVE.
With all of this, one should
not miss the small print at the bottom of this awards announcement:
email and any attachments to it may be confidential and are intended solely for
the use of the individual to whom it is addressed. Any views or opinions expressed are solely
those of the author and do not necessarily represent those of AI Global Media
Now could this by but one
example of why so many of the “PAY-TO-PLAY” type listings, certificates,
credentials, and awards are (and should be) highly suspect by clear thinking
Post #749 – March 1, 2016
Where Do You Spend Your Leadership Time?
I have often asked of leaders a couple of questions that usually
serves to illuminate precisely where they spend their time. The first question
I ask is: “What proportion of your time is spent solving problems versus
what proportion is spent on exploring new opportunities?” After what can
often be a rather awkward reflection period, the answer I will usually elicit
is about 80% on solving problems and 20% on exploring opportunities.
From knowing and spending time with many of them, I suspect that
it is really more like 95% on problems and 5% on opportunities, but let’s
analyze what this division of time infers. This means that as a leader, you are
spending 80% of your time and energy looking backwards and fixing things, while
only 20% looking forward and creating things. Firms operating in this mode may
be constrained in attempting to take the lead in their competitive marketplace.
So why does this happen? Well, it should be obvious that most
professionals are veteran problem solvers. We are trained to resolve the
issues, put out the fires, correct the underperformance, and generally “fix”
the problem. There is a powerful gravitational pull that unconsciously moves us
toward fixing things instead of innovating, toward restoring instead of
increasing, and toward reacting rather than being proactive.
The truth is, we secretly love the urgency of problems to be
addressed. The urgent makes us feel valued. We get an adrenalin rush from
urgent matters. With problems to be fixed we can be the hero that saves the
day. Some of us are even pros at waiting until the last minute to do something.
If we’re honest we feel more secure when we are busy doing something, even if
it isn’t the most important. That urgent little problem can sometimes actually
become a convenient excuse to ignore or put off the important. But we need to
focus our energies on where we will have the greatest impact.
We need to understand that fixing things, while however noble,
simply restores the prior performance or condition; which is comfortable, but
limits value. However, if your focus is on improving the condition, on
inspiring entrepreneurial endeavors, on being innovative; then your intent is
not on restoring the status quo, but on developing a level of performance that
exceeds any previous standards.
Now there is another question, a follow-up inquiry I tend to
pose which goes like this: “Of the time you spend on exploring
opportunities, (remember it was reported to be 20% of the total) how
much of that time is directed toward pursuing billable production, winning the
next big transaction or responding to a competitor, (the present) versus
pursuing the development of entirely new skills, new technologies, or new niche
services (the future)?
Again, if I were generous in reporting what I have learned, the
average firm leader spends about 60% of their time exploring present
opportunities and 40% on future opportunities. This, albeit unscientific
research does drive a point worth scrutiny: What kind of a future is likely to
be created by someone spending only about 8% of his or her total
leadership/management time and energy focused on the future?
Post #748 – Monday, February
Effective Leadership Requires Critical Reflection
from some meetings I’ve had these past weeks, I think every leader should
consider taking time to reflect on how their leadership actions are viewed by
the 17th century French dramatist, once said: It is not only what we do, but
also what we do not do, for which we are accountable. Is there anything that you are avoiding doing
that needs to be done? For example, are
you putting off a difficult conversation? Are you delaying any important
decisions? Are you delegating away
responsibilities that should stay in your court?
the end of each day, before you head home, take a few minutes to mentally go
over your day. Think about significant
conversations you’ve held, meetings you attended, emails you sent and other
actions you undertook. Did all of your
various interactions enhance your relationships? Could you have handled anything a touch
better? This should inspire you to plan your next day around your highest
hold of a leadership assessment form and use it to reflect on how others in
your team might critically rate you on each dimension. For example, did
you . . .
- put the interests of the team before own interests;
- share credit for successes;
- readily share relevant information;
- ask how others were doing;
- treat others with respect regardless of their position;
- foster teamwork across all groups;
- stand behind decisions made by the team;
- provide honest feedback on a timely basis.
would others candidly respond to these questions about your behavior?
one can be responsible for your state of mind. We are totally responsible for the impact that
others have on us. Understand the
disruptive effect that emotions can have on your behavior and resolve to do
something about it.
Post #747 – Monday, January
An Unprecedented 75-Year Harvard Study
New Year! I’m pleased to direct your
attention to a TED Talk that one of my friends shared with me.
What keeps us happy and healthy as we go through life? If you think it's fame and money, you're not
alone – but, according to psychiatrist Robert Waldinger, you're mistaken. As the director of a 75-year-old study on
adult development, Waldinger has unprecedented access to data on true happiness
and satisfaction. In an unprecedented study
that tracked boys from their early teens through the last years of their lives,
from all socio-economic categories, we learn the true secrets to happiness. It’s not that complicated, and it is
attainable for everyone.
In this talk, he shares three important lessons learned from his
research, as well as some practical, old-as-the-hills wisdom on how to build a
fulfilling, long life.
is the link: What Makes a Good Life
#746 – Sunday, December 13, 2015
2015 Year End Review
often asked about my consulting practice, what kinds of assignments I get
called in on, for what sized firms; what I’m currently researching and writing
about, and just generally how I spend my professional time. As always, at
this time of the year, I looked back over my various activities. With
some of these items (like clients served) activity is not a sufficient measure;
results and the client’s satisfaction are really what counts (and to that end,
you can find over 100 client testimonials and endorsements throughout this web
site). But for purposes of looking at where one’s time is invested, here
is what my 2015 looked like:
/ FIRMS SERVED
International (Europe & Asia)
Nature of Assignments:
developing / implementing strategic plans
governance and leadership issues
client relations and marketing counsel
Firm Size Range:
firms of over 500 attorneys
firms of 300 to 500 attorneys
firms of 100 to 300 attorneys
8% corporate legal departments
Participated in presenting at 2 Webinars
Group Leadership 2.0 (June)
For Overcoming Obstacles To Change (December)
Participated in 5 Conferences, Workshops & MasterClasses
– First 100
Days Masterclass (Atlanta in January)
Chaired Managing Partners
Panel Discussion – Compensation Think Tank (San Francisco in February)
Chaired Managing Partners
Panel Discussion – ALA Conference (Nashville in May)
– Practice Group Leaders Workshop (Chicago in August)
– Growth Strategies Conference (Chicago in November)
to 2 New Books:
Changing of The Guard: Selecting Your Next Firm Leader
Vision: The Future of Legal Services
(contributed two chapters)
Authored or Contributed to 40 Articles in Publications including:
Bar Association Journal
of Corporate Executive Coaches
BigLaw Business (bol.bna.com)
Law Firm Leaders Newsletter
Business Review Magazine
Partner Magazine [UK]
Counsel – Legal Practice and Management Report
Reuters Managing Partner Newsletter
Two new issues (Spring & Fall) of my INTERNATIONAL REVIEW 24-page glossy
magazine were produced and distributed to 1800 firm leaders.
Wrote and posted 22 different articles covering leadership and strategy issues
on my LinkedIn site with 10 generating over 500 reads and 5 over 1000 readers.
Appointed as a Special Advisor to
the Board of Jackson Lewis (the first quasi-NED in an AmLaw 100 law firm).
to Firm Chairman, Vincent A. Cino, “Patrick’s addition will introduce an
external business voice to our Board’s discussions, and is aligned with Jackson
Lewis’ mission to provide best in class legal services in the most efficient,
Lewis represents management exclusively in workplace law and related litigation
with over 800 attorneys in 55 offices throughout the United States and is
ranked as a Global 100 law firm.
Appointed as Honorary Fellow: Leaders Excellence of Harvard Square
honorary fellowship designation recognizes exceptional achievement and
contributions within an individual’s professional field. Leaders Excellence is
a community of leading academics and practitioners who specialize in leadership
and collaborate to share their thinking, research and experiences. To preserve
the integrity and exclusivity of the network, membership is offered on an
invitation-or qualification-only basis.
Appointed to the Advisory Board of Premonition Analytics.
is a powerful, proprietary AI technology that both sources and mines legal big
data, such as court records domestically and internationally allowing consumers
of legal services to answer commercially critical questions, such as which
lawyers usually win before which judges (read: likely case outcome).
I was invited to become a regular Thought Leadership Columnist &
Contributor to the Legal Executive Institute - http://legalexecutiveinstitute.com
Thomson Reuters Legal Executive Institute brings together people from across
the legal industry to ignite conversation and debate, make sense of the latest
events and trends, and provide guidance as you confront the opportunities and
challenges that these changes present.
Increased the size of my Linkedin site – Law Firm Leaders – to more than
Firm Leaders is the ONLY social networking site exclusively for the chairs and
managing partners of firms of over 100 lawyers in size - with 62% representing
leaders from firms of 100 to 300 lawyers; 16% from firms of 300 to 500 lawyers
and another 19% coming from firms of over 500 attorneys.
Have now received over 140 “UNSOLICITED” LinkedIn Endorsements for my strategic
expertise from firm leaders and senior professionals in major firms
& Overy (Europe); Baker & McKenzie (Asia); Barnes & Thornburg; Dickinson
Baker Daniels; Fasken Martineau (Canada); Fragomen Del Ray; Gordon & Rees;
Gowlings (Canada); Jackson Lewis; Kutak
(Europe); Mayer Brown; Miller Canfield; NautaDutilh (Europe); Nelson Mullins;
Shook Hardy & Bacon; Skadden
Arps; Thompson & Knight; and Wyatt Tarrant
all of my valued clients, colleagues and friends, I want to say thank you for
allowing me to spend time with you; for your confidence, your commitment and
your fellowship. I wish you and your
families the very best in 2016.
Post #745 – Wednesday, November
Strategies For Overcoming Obstacles To Change
Join me at my upcoming
Webinar where we will be discussing how to effectively promote change within your firm—transforming best intentions into best practices. I will be joined by three distinguished presenters:
David Morley, Senior Partner, Allen
& Overy LLP. David
is Allen & Overy's worldwide Senior Partner, a role akin to Executive
Chairman. He was elected worldwide Managing Partner, a role akin to CEO, in May
2003, elected worldwide Senior Partner in 2008 and re-elected for a further
four year term in 2012.
David J. Parnell, Legal Search &
Placement, ABA Author, Speaker, and Forbes and American Lawyer Media Columnist. Prior to founding his own lateral placement
firm, David worked in-house with the likes of Intel, Xircom, and DreamWorks
Maurice A. Watson, Chairman, Husch
Blackwell LLP. Maurice
became Chairman of Husch Blackwell in 2012. In this role, he is responsible for
developing and communicating the firm’s strategic direction and ensuring that
its policies and culture align with this direction.
This one-hour web-based discussion is designed to help you refine your change
leadership approach – so when the need for a change is acknowledged, and
everyone's running around wondering how best to approach it, you can guide your
partners around the pitfalls and transform your best intentions into best
webinar is focused on how to instigate change in a law firm setting and is
designed to focus your attention on specific change or renewal issues, like:
why many lawyers find change to be so difficult;
understanding the hurdles to bringing about change;
what definitely does not work in introducing change;
developing a sense of urgency that gets partner’s attention;
some approaches that firm leaders have found to be effective; and
fitting your leadership style to the challenge.
Click HERE for
more information and to register
Post #744 - Thursday,
October 15, 2015
First quasi-NED of a U.S. Law Firm
Jackson Lewis P.C., one of the country's
preeminent workplace law firms, is pleased to announce internationally renowned
legal strategist Patrick J. McKenna has been appointed Advisor to the Board,
where he will meet regularly with Jackson Lewis' Board of Directors to provide
confidential counsel and advice.
Lewis is thriving, in part due to our role in introducing business of law
innovations such as alternative fee arrangements and our move away from the
billable hour as an evaluative measure for associates," said Firm Chairman Vincent A. Cino. "We want to make sure
we continue to thrive. For many years I have been a proponent of operating a
law firm in the most client-centric and business-like manner. Patrick's
addition will introduce an external business voice to our Board's discussions,
and is aligned with Jackson Lewis's mission to provide best in class legal
services in the most efficient, strategic manner."
old methods of managing a law firm are no longer sufficient to address the
magnitude of changes the legal community must regularly address," added
Cino. "We have watched as law firms in Europe and Australia have brought
outside expertise to their boards by way of Non-Executive Directors (NEDs) and
while we are not yet able to follow that precise model in the U.S., we are
pleased to again stay ahead of the curve by adding this outside voice to our
McKenna, who brings with him over thirty years of extensive experience
consulting to law firms on an international scale, is an author, lecturer,
strategist and seasoned advisor to the leaders of premier professional service
firms, having served at least one of the largest law firms in over a dozen
different countries. He has authored eight books - most notably the
international business best seller, First Among Equals. Mr. McKenna has
been recognized by Lawdragon as "one of the most trusted names in legal
consulting," and his three decades of experience led to being the subject
of a Harvard Law School Case Study entitled: "Innovations In Legal Consulting."
firms today are experiencing intense competitive pressure, encouraging those
with vision to seek meaningful ways to differentiate themselves from the pack,"
said Mr. McKenna. "My research suggests adding outside expertise to a law
firm's governing body brings wider business experience and thinking to the
firm, and contributes to clients viewing the law firm as more likely to operate
with a greater awareness of prudent business practices than its peers.
Jackson Lewis is saying 'we are different and we are going to manage
differently' and I am extremely proud to be a part of their innovative
About Jackson Lewis
in 1958, Jackson Lewis is dedicated to representing management exclusively in
workplace law. With 800 attorneys
practicing in major locations throughout the U.S. and Puerto Rico, Jackson
Lewis is included in the AmLaw 100 and Global 100 rankings of law firms. The firm's wide range of specialized areas of
practice provides the resources to address every aspect of the
employer/employee relationship. Jackson
Lewis is a leader in educating employers about the laws of equal opportunity
and, as a firm, understands the importance of having a workforce that reflects
the various communities it serves. Jackson
Lewis is a founding member of L&E Global Employers' Counsel Worldwide, an alliance of premier
employment law firms and practices in Europe, North America and the Asia
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