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SPECIAL ADVISORY ARTICLES
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Conducting Client Interviews
My contention would be that if your outside law firm is really serious about soliciting your candid views of the service, quality and value they provide, and the particular business issues that you may be facing - then they should send their managing partner, practice leader or a couple of senior partners to visit with you - but not some outside consultant. And if the lawyers in a firm aren’t prepared to invest the time to come in and speak with you, then what signal does that send the client?
To test my contention, I interviewed some folks from the in-house side to get their candid opinions.
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Ashridge House 
